Frequently Asked Questions

KEPP is a universal warranty platform that organises all your warranties in one place, regardless of where you shopped, what you bought, online or offline.

Yes. KEPP is free for use. We maintain our operations by offering our services, e.g. product warranty, protection, repair and maintenance related services, to Brands, Merchants, Insurance Carrier, etc.

There are multiple ways to organise your warranty with KEPP. Just follow the simple steps from the ‘How It Works’ to get started.

No, KEPP does not activate or register your warranty officially as that is between you and the seller. We help organise, manage and improve the quality of warranty offerings for all your online and offline purchases.

Most retailers today recognise digital copies of your receipts/proof of purchases/warranty cards, as long as the uploaded image is clear enough. We are working tirelessly to ensure better integration that would help make claiming more easy and less painful in future. If there is a brand/retailer that you would like us to include, you may click here to suggest. 

We want to make sure the information provided is clear and accurate, hence we do reject certain submissions that aren’t properly photographed. This ensures that when the need to make claims arises, there will be no doubts on the clarity of the digital record.

Products are commonly identified by their serial numbers, however some retailers do request prior notice in writing for transfer of warranties.We are working on future integration to make the warranty transfer process seamless. If there’s a brand/retailer that you would like us to include, you may also click here to suggest.